Mohamed Naser Al Sayer & Sons Est. Co. Wins Prestigious Gold Award from Toyota Motor Corporation

Succeeding Together Excelling Together  

Mohamed Naser Al Sayer & Sons Est. Co. has won the prestigious Gold Award for Outstanding Customer Service for the year 2023 from Toyota Motor Corporation (TMC) has presented and for the last 15 consecutive years, based on the evaluation and as a total result of the joint effort among Toyota and Lexus Sales Service and Parts Operations. 

With the aim of providing always better service, to become the most admired dealer in town, distributors across the globe are continuously implementing various activities which are being evaluated through the CSEA program by TMC. The award program expresses the appreciation for distributors’ outstanding activities to enhance overall customer service competency. 

Delivering the key note address Faisal Bader Al Sayer said, “The award reflects our primary goal of delivering the best customer care in the industry to all our valued customers. In the past, we have focused on providing exceptional service; we must keep doing this with even more emphasis on Customer Care which is, and always needs to be, our major point of differentiation.” 

Winning the Outstanding Customer Service Award for 2017 marked Group’s achievement for the 10th consecutive year and qualified MNSS to receive the decade award. Only six countries have won this coveted award including Canada, Thailand, Taiwan and Hong Kong year in 2016, Kuwait and Brunei for the year 2017. 

The Toyota Way consists of 5 elements, Challenge, Kaizen, Genchi Genbutsu, Teamwork, and Respect. Daily practice of Toyota Way by each team member brought the remarkable achievement to MNSS. Such achievement is a solid foundation to build on success going forward, is a great inspiration in such unprecedented times to work even stronger together to keep delivering best in town service. 

For the Group, innovative customer service solutions are about finding new ways of pleasing customers. Going forward each year is an opportunity to build on previous years of achievements in outstanding customer service.